Refund policy

💖 Returns & Refund Policy

We truly hope you love every item from Charme Caché✨

Due to hygiene and safety reasons, we are unable to accept returns or exchanges for items that have been opened, used, or if you simply change your mind.

💄 Hygiene & Safety
For the safety of all customers, all beauty products must remain unused and in their original condition.

📦 Damaged or Incorrect Items
We carefully package every order, but if your item arrives damaged (e.g., broken palette or incorrect product), please contact us within 48 hours of delivery at infosupport@charmecache.com

Kindly include:
• Your order number
• Clear photos of the item and packaging

We will prioritize a replacement or refund depending on the situation 💕

⏳ Order Cancellations
Because we process orders quickly, cancellations are only accepted within 12 hours of purchase.

💌 Need help?
We’re always here for you — just reach out anytime 🖤

— Charme Caché